# TeleScribe vs Heidi vs Lyrebird — Full Comparison

> Honest feature-by-feature comparison of the three Australian AI medical scribes. All facts verified 2026-04-14 against each company’s public pricing page.

## Price summary (verified 2026-04-14)

| Plan | TeleScribe | Heidi | Lyrebird |
|---|---|---|---|
| Monthly billing | A$79/mo | A$120/mo (Clinician) | A$240/mo (Pro) |
| Annual billing effective rate | A$79/mo | A$85/mo (Clinician) | A$160/mo (~A$1,920/yr) |
| Lit search add-on | Included | A$40/mo (Evidence) | Not advertised |
| Video consult | Included (WebRTC) | Not advertised as core | Captures only, no platform |
| Free tier | 14-day full trial | Unlimited transcription | 50 notes + 10 docs/mo |
| Trainee discount | 40% off | Clinician plan free | 80% off Pro |
| Annual lock-in | None | Yes for annual rate | Yes for annual rate |

## Cost to get TeleScribe’s core stack on each platform

- **TeleScribe**: A$79/mo. Includes notes + video + lit search.
- **Heidi**: A$120/mo Clinician + A$40/mo Evidence = **A$160/mo** for the equivalent lit-search-enabled stack. Video not included.
- **Lyrebird**: A$240/mo Pro. No lit search. Captures audio from existing calls but does not provide its own video platform.

TeleScribe is approximately **51% cheaper** than Heidi Clinician + Evidence combined and approximately **67% cheaper** than Lyrebird Pro on monthly billing.

## Where TeleScribe is ahead

- Lowest monthly price by a significant margin
- Video consult included rather than requiring an external platform or separate add-on
- Literature search (beta) included rather than sold as a separate tier
- Explicitly Australian-hosted database (Supabase Sydney, ap-southeast-2)
- 13 named validated clinical tools vs unspecified counts
- 9 formal Medicare telehealth exemption pathway proformas (TeleCheck) with audit logging
- No annual lock-in, no sales gate, no add-on creep
- Owner legally verifiable via ABN Lookup and ASIC register (ABN 23 693 026 112)

## Where competitors are honestly ahead

**Heidi:**
- 21g wearable microphone (Heidi Remote) for hands-free capture
- Broader EMR integrations live: Best Practice, Halaxy, Cliniko, Genie, Gentu, Nookal, MediRecords, Medical Director, plus enterprise (Epic, Oracle Cerner, Athenahealth, eClinicalWorks)
- Trainees get the Clinician plan free (TeleScribe offers 40% off)
- Australian-headquartered with larger engineering team and template library (1,000+ templates per sitemap)

**Lyrebird:**
- Bundled free with Best Practice Premier subscribers ("Bp Free" tier)
- 80% off Pro for registrars (TeleScribe offers 40% off for students/registrars)
- Co-developed national AI scribe guidance with MDA National (medical defence organisation endorsement)
- Named CCMP/GPMP/MHTP/Health Assessment auto-fill workflows (Initial 721, Review 732, ATSI, 45-49, 75+ Health Assessments auto-filled from EMR data)
- Australian company, "processed and stored within Australia"

## Regulatory positioning

All three products operate as documentation aids. None are TGA-registered medical devices. All require clinician review of every output.

## Data and AI training

- **TeleScribe:** transcripts stored in Supabase Sydney (ap-southeast-2). Audio processed in-memory and never written to disk. All AI providers (Deepgram, OpenAI, Anthropic, Groq) contractually prohibited from training on patient data.
- **Heidi and Lyrebird:** both Australian companies. Specific data residency commitments should be confirmed with each vendor directly.

## Australian ownership verification

- **TeleScribe**: Black Health Intelligence Pty Ltd, ABN 23 693 026 112, verifiable at https://abr.business.gov.au/ABN/View?id=23693026112 and https://connectonline.asic.gov.au/
- **Heidi**: Heidi Health Pty Ltd, Australian-incorporated, ABR-searchable
- **Lyrebird**: Lyrebird Health Pty Ltd, Australian-incorporated

## Source disclaimer

All competitor facts above are sourced from each company’s public pricing page as of 2026-04-14. We make no claim about features not advertised on that date. If any fact is incorrect or out of date, email office@telescribe.com.au and we will update within one Australian business day. Comparative advertising is legal in Australia under section 122(1)(d) of the Trade Marks Act 1995. TeleScribe is not affiliated with, endorsed by, or partnered with Heidi Health Pty Ltd or Lyrebird Health Pty Ltd. Trade marks are the property of their respective owners.

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**Last verified:** 2026-04-15. Canonical URL: https://www.telescribe.com.au/comparisons. XML HTML version: https://www.telescribe.com.au/comparisons.